How long will it take for my package to arrive?
Within Canada, orders usually take 2-1 business days. For example, a package sent Canada Post Expedited may take 5
days to get to Vancouver, BC, and another package sent by the same service will take 13 days to get to Iqaluit, Nunavut.
Within the USA, orders usually take 2-6 days to arrive once shipped.
International orders take 10-3 business days, but may be delayed at the border of the destination country as they go through customs.
Please note shipping time is independent from production time.
How much will shipping cost?
How much will it cost to ship my order?The best way to see the total shipping cost is to place the items in your shopping cart as if placing a real order. You don’t have to go through with the payment to see the cost. If you aren’t ready to make your purchase, you can simply delete the order.
Where will you ship?
We ship worldwide!
Who do you use for shipping in the USA?
We ship orders via USPS.
We ship US orders from within the USA 3 times a week, on Mondays, Wednesdays and Saturdays.
Please note that orders shipped by courier may be subject to duties, fees or taxes levied by the destination country and/or shipping company. Elizabeth Banker is not responsible for these additional charges. To find out what the possible fees are, please contact the local postal service or customs agency.
I haven't received my order, and it's been sooooooo loooooooong! Why?
First step; if you have a tracking number, have you checked it? Make sure you check that out before contacting us, you may find your answer!
Let us know within 10 business days of the ship date if you haven’t received your package in the USA or Canada. If the package was going to an international destination, please contact us within 15 days from the ship date, so we can best advise you based on the destination.
Investigating a lost package can take 5-10 business days.
Tracking indicates my order was delivered, but it hasn’t been received.
Please verify that the address entered for the order is correct, and contact your local postal service as they may have additional delivery information available. The item may have been left for pick up at the post office.
Once the order has been transferred over to the shipping service it is their responsibility. Elizabeth Banker is not responsible for packages not received, that are marked as delivered at the address entered on the order.
What is the refund/return policy?
If there is an issue with your order we will be happy to work with you to come to a solution. Please refer to our terms and conditions to see if the issue falls into our allowable range. Since all of our items are handmade, there may be varitations between or even within an order.
If you have a sizing issue please contact us letting us know what size you ordered and received and what size you would like
instead. We will send you an address different from the return address on the package you received the product in. Once we have received the product you wish to exchange, we will examine the condition it is in to determine if we will accept it (must not show signs of being worn and must be in perfect new condition). If we approve of the condition it is in we will then begin the production of the new desired size and you will receive the item shipped according to the regular order processing time starting within a couple business days of receiving the returned item.
In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.
If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8hrs of the order being placed or by the following business day if the order was placed over the weekend.
When contacting us with an issue, please be sure to include photos for our reference. You may contact us with your pictures and comments.
All returns are handled on a case by case basis. In most cases, Elizabeth Banker does not cover the shipping cost of a returned item. Returns must be received within 30 days.
What type of payment methods do you accept?
We accept payments by credit card (Visa, Mastercard and American Express) and Paypal. We allow our customers to save payment methods in their accounts to make ordering quick and easy. Our drop shipping integrations only work if you have a credit card saved. Credit card numbers are not stored on our server to prevent data theft. All of our website security certificates are kept up to date.
How are the designs printed on the t-shirt?
We use direct-to-garment printing (DTG) through which the image is printed directly on to the existing t-shirt, similar to printing on paper.